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    Home / Terms and Conditions

    Terms and Conditions

    Damaged Models

    If you receive a damaged model (e.g., broken wing, wheel, or other part), please immediately send photos to our email at jumbolino-model@seznam.cz. We will promptly assist you and resolve the situation. Under no circumstances should you attempt to repair the model yourself, as doing so will void any warranty, and we will no longer be able to assist. Thank you for your understanding.

    Unclaimed Shipments

    Not claiming a shipment does not mean that you have canceled the order or withdrawn from the purchase agreement. It means that you have grossly violated the purchase agreement according to § 2118 paragraph 1 of Act No. 89/2012 Coll., the Civil Code (new). By submitting an order and its subsequent acceptance and confirmation by our e-shop, a valid purchase agreement was formed, fully effective according to our terms and conditions, which you agreed to in the final step before submitting the order, and according to the currently valid laws of the Czech Republic. Our e-shop has not recorded any request from you to change or cancel the order, either before its dispatch from our store or subsequently until the latest pick-up date at the collection point you chose. By law, our store is entitled to compensation for the postage and packaging costs incurred from the buyer, i.e., you. This compensation is legally enforceable as you have breached the purchase agreement by not claiming the goods. An advance invoice for the compensation fee will be issued to you. This fee includes:

    • Administrative processing of the order
    • Issuing the order, invoice, and accounting for the invoice and VAT processing
    • Picking and packing the products
    • Cost of protective and packaging materials
    • Courier fee for delivery to you
    • Return shipping fee back to us
    • Additional courier fee for processing the return
    • Unpacking and disposal of unused packaging material
    • Physical restocking of goods
    • Administrative restocking of products on the e-shop
    • Issuing and accounting for the credit note and VAT processing
    • Issuing this reminder, invoice for this fee, and its accounting processing
    • Adding your email address to the list of customers who will no longer be allowed to pay on delivery

    TERMS AND CONDITIONS

    of the business company LEMFELD a syn, Vilémov, spol. s r.o. with registered office at Brtnická 64, 407 79 Mikulášovice

    Identification number: 41327616

    registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, file number C 24210, section C.

    for the sale of goods through an online store located at www.jumbolino-model.com

    Delivery time: 2 to 7 days (usually within 2 days).

    Not claiming a shipment does not mean withdrawal from the contract. In case of unclaimed shipment, we require payment of shipping costs.

    1. INTRODUCTORY PROVISIONS

    1.1. These terms and conditions (hereinafter referred to as "terms and conditions") of the business company LEMFELD a syn, Vilémov, spol. s r.o., with registered office at Brtnická 64, 407 79 Mikulášovice, identification number: 41327616, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, file number C 24210, section C. (hereinafter referred to as "seller") govern in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "Civil Code") the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as "purchase agreement") concluded between the seller and another natural person (hereinafter referred to as "buyer") through the seller's online store. The online store is operated by the seller on the website located at www.jumbolino-model.com (hereinafter referred to as "website"), via the interface of the website (hereinafter referred to as "web interface of the store").

    1.2. The terms and conditions do not apply to cases where a person intending to purchase goods from the seller is a legal entity or a person acting in the course of their business activity or in the course of their independent exercise of profession when ordering goods.

    1.3. Provisions differing from the terms and conditions can be negotiated in the purchase agreement. Different provisions in the purchase agreement take precedence over the provisions of the terms and conditions.

    1.4. The provisions of the terms and conditions are an integral part of the purchase agreement. The purchase agreement and the terms and conditions are drawn up in the Czech language. The purchase agreement can be concluded in the Czech language.

    1.5. The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

    2. USER ACCOUNT

    2.1. Based on the buyer's registration on the website, the buyer can access their user interface. From their user interface, the buyer can order goods (hereinafter referred to as "user account"). The buyer can also order goods without registration directly from the web interface of the store.

    2.2. When registering on the website and ordering goods, the buyer is required to provide correct and truthful information. The buyer is obliged to update the data provided in the user account upon any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

    2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

    2.4. The buyer is not entitled to allow the use of the user account by third parties.

    2.5. The seller may cancel the user account, especially if the buyer does not use their user account for more than one year, or if the buyer violates their obligations under the purchase agreement (including the terms and conditions).

    2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software, or the necessary maintenance of hardware and software of third parties.

    3. CONCLUSION OF THE PURCHASE AGREEMENT

    3.1. All presentation of goods placed in the web interface of the store is informative and the seller is not obliged to conclude a purchase agreement regarding this goods. The provisions of § 1732 paragraph 2 of the Civil Code do not apply.

    3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning goods if such goods by their nature cannot be returned by regular mail. The prices of goods are listed including value-added tax and all related fees. The prices of goods remain valid for the period they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase agreement under individually negotiated conditions.

    3.3. The web interface of the store also contains information about the costs associated with packaging and delivering the goods. The information about the costs associated with packaging and delivering the goods provided in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic.

    3.4. To order goods, the buyer fills out the order form in the web interface of the store. The order form contains information about:

    • Ordered goods (the buyer "places" the ordered goods into the electronic shopping cart of the web interface of the store),
    • The method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods, and
    • Information about the costs associated with delivering the goods (hereinafter collectively referred to as "order").

    If such a price is stated that it is obvious that it is a mistake in writing and numbers, this price is not binding, and the purchase agreement is not concluded.

    3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order by the buyer, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "confirm order" button. The data provided in the order are considered correct by the seller. The seller will immediately confirm the receipt of the order to the buyer by electronic mail, to the buyer's electronic mail address provided in the user account or in the order (hereinafter referred to as "electronic address of the buyer").

    3.6. The seller is always entitled to request additional confirmation of the order from the buyer (for example, in writing or by telephone), depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs).

    3.7. The contractual relationship between the seller and the buyer arises from the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by electronic mail, to the electronic mail address of the buyer.

    3.8. The buyer agrees to the use of remote communication means when concluding the purchase agreement. The costs incurred by the buyer when using remote communication means in connection with the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls) are borne by the buyer himself, and these costs do not differ from the basic rate.

    1. PRICE OF GOODS AND PAYMENT TERMS

    4.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

    • in cash on delivery at the place specified by the buyer in the order;
    • by bank transfer to the seller's account No. 700748431/0100, held with KB (hereinafter referred to as the "seller's account");
    • by card payment.

    4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

    4.3. The seller does not require a deposit or any similar payment from the buyer. This does not affect the provision of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

    4.4. In the case of cash payment or payment on delivery, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 14 days of the conclusion of the purchase contract.

    4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the payment variable symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the respective amount to the seller's account.

    4.6. The seller is entitled, especially if the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of § 2119 para. 1 of the Civil Code shall not apply.

    4.7. Any discounts on the price of goods granted by the seller to the buyer cannot be combined.

    4.8. If it is customary in business practice or if required by generally binding legal regulations, the seller shall issue a tax document - an invoice regarding payments made on the basis of the purchase contract to the buyer. The seller is the payer of value-added tax. The seller shall issue the tax document - invoice to the buyer after the payment of the price of the goods and send it electronically to the buyer's email address.

    4.9. According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in case of a technical outage, then no later than within 48 hours.

    1. WITHDRAWAL FROM THE PURCHASE AGREEMENT

    5.1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the purchase contract for the supply of goods that have been adjusted according to the buyer's wishes or for their person, from the purchase contract for the supply of goods subject to rapid decay, as well as goods which, after delivery, have been irretrievably mixed with other goods, from the purchase contract for the supply of goods in a sealed package which the consumer has taken out of the package and which cannot be returned for hygienic reasons and from the purchase contract for the supply of sound or visual recordings or computer programs if the original packaging has been breached.

    5.2. Unless it is a case specified in Article 5.1 of the terms and conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829 para. 1 of the Civil Code, namely within fourteen (14) days from the receipt of the goods, and in the case that the subject of the purchase contract is several kinds of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the deadline specified in the preceding sentence. The buyer may use the model withdrawal form provided by the seller, which constitutes an annex to the terms and conditions, to withdraw from the purchase contract. The buyer may send the withdrawal from the purchase contract, among other things, to the address of the seller's establishment or to the seller's email address kaja-lemfka@seznam.cz.

    5.3. In the event of withdrawal from the purchase contract under Article 5.2 of the terms and conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the seller by the buyer within fourteen (14) days of the delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by post due to their nature.

    5.4. In the event

    What You Should Know Next

    1. In our company, we do not have a designated Data Protection Officer.

    2. In our company, decisions are not made based on automatic processing or profiling.

    3. If you have any questions regarding personal data, please contact us via email at jumbolino-model@seznam.cz or call us at tel. no. 602193788.

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